Rejoy Tours

Cancellation Policy

General Cancellation Terms

You may cancel your booking at any time by notifying Rejoy Tours in writing through our official communication channels. All cancellation requests must be submitted via email or official WhatsApp.

Important:

  • No cash refunds will be provided under any circumstances
  • The advance deposit is strictly non-refundable
  • Cancellation fees are final and non-negotiable

Domestic Package Cancellation Schedule

Cancellation PeriodCharges Applicable
Upon booking25% of total tour cost (non-refundable deposit)
30 days or more before departure100% of advance (option to postpone within 6 months)
Within 45 days of departureMin 50% of total cost or actual vendor charges (whichever is higher)
Within 30 days of departureMin 75% of total cost or actual vendor charges (whichever is higher)
15-30 days before departure50% of total tour cost
20 days or less before departure100% of total tour cost (complete forfeiture)
7-10 days before departure100% of total tour cost

International Package Cancellation Schedule

Cancellation PeriodCharges Applicable
Upon booking40% of total tour cost (non-refundable deposit)
Within 60 days of departureMin 50% of total cost or actual vendor charges (whichever is higher)
Within 45 days of departureMin 75% of total cost or actual vendor charges (whichever is higher)
30 days or less before departure100% of total tour cost (complete forfeiture)

Cancellations Initiated by Rejoy Tours

In rare events where Rejoy Tours must cancel or reschedule a tour, the following terms apply:

  • We will provide timely notification of any changes to your itinerary
  • Alternative travel options will be arranged where feasible
  • Credit notes or partial refunds may be issued subject to vendor policies
  • We are not liable for indirect arrangements (flights, visas, insurance) affected by changes

Group Tour Minimums

All group departures require a minimum of 12 full-paying participants. If this threshold is not met:

  • We may offer alternative dates, tours, or customized packages
  • If alternatives are declined, credit notes or partial refunds may be provided
  • Non-refundable elements (flights, visas, permits) will be deducted per vendor terms

Force Majeure Cancellations

In cases of Force Majeure events (natural disasters, pandemics, civil unrest, government restrictions), Rejoy Tours may need to modify or cancel tour itineraries.

  • Refunds or credit notes will depend on vendor policies and feasibility
  • No refunds for indirect travel services affected by these changes
  • Alternative arrangements will be made where possible

Specific Cancellation Scenarios

Visa Denials

Cancellation fees apply to all scenarios including visa denials. We recommend applying for visas well in advance and ensuring all documentation is complete.

Medical Emergencies

For cancellations due to serious illness or accident, valid medical certificates must be provided. At our discretion, credit notes for future travel may be issued.

No-Shows

Failure to show up for departure results in 100% forfeiture with no refund or credit note eligibility.

Refund Policy & Processing

General Refund Policy

No Cash Refunds Policy

Rejoy Tours operates a strict no cash refund policy. When applicable, we will issue credit notes for the recoverable portion of bookings after deducting non-refundable expenses.

Credit Note Terms

  • Validity Period: 6 months from date of issuance
  • Usage: Must be used within the validity period for new Rejoy Tours trips
  • Transferability: Credit notes are transferable to other travellers
  • Full Value Usage: Complete credit note value must be used in a single booking
  • Restrictions: Non-refundable, cannot be used for flights, visas, or third-party services

Non-Refundable Components

The following components are completely non-refundable once booked:

Travel Services

  • Airfare and flight tickets
  • Visa processing fees
  • Travel insurance premiums
  • Airport/railway transfers

Accommodation & Activities

  • Special hotel deposits
  • Event or attraction tickets
  • Activity add-ons or upgrades
  • Special permits and licenses

Refund Calculation Process

Domestic Tours:

Credit Note = Total Package Cost - Cancellation Charges - Non-Refundable Components

International Tours:

Credit Note Value = Calculated based on Rate of Exchange (ROE) on cancellation date

Refund Processing Timeline

ScenarioProcessing TimeMethod
Advance deposit forfeituresImmediateNo refund
Standard cancellations15-30 business daysCredit note
Vendor-dependent refunds30-90 business daysCredit note (subject to vendor approval)
Force majeure events45-120 business daysCredit note (based on vendor policies)

Special Refund Scenarios

Medical Emergencies

  • Valid medical certificate from registered practitioner required
  • Credit note may be issued at company's discretion
  • Standard non-refundable components still apply
  • Processing time: 30-45 business days after document verification

Company-Initiated Changes

  • Full credit note for land portion of the tour
  • Alternative arrangements offered where possible
  • Expedited processing within 15 business days
  • No liability for independently booked services (flights, visas)

Refund Limitations:

  • Rejoy Tours cannot recover charges imposed by third-party vendors
  • Currency conversion losses in international bookings are not compensated
  • No interest is paid on delayed refunds or credit notes
  • Maximum liability limited to amount paid for Rejoy Tours services only

Refund Processing & Final Settlement

  • Refunds will be processed to the original payment account or banking instrument
  • For international trip cancellations, credit note value calculated based on ROE on cancellation date
  • Processing timeframes depend on vendor refund policies and banking procedures
  • Rejoy Tours is not responsible for recovering third-party vendor charges

Dispute Resolution

For refund-related disputes:

  • Contact Customer Success Team within 15 days of issue
  • Provide all relevant documentation (booking confirmations, payment records)
  • Allow 48 business hours for initial response
  • Escalation to Destination Manager and VP Sales if required
  • Final decisions are binding and at company's discretion

Last updated: October 2024 | Rejoy Tours Pvt Ltd